The modern business owner knows that in order to be successful, they must have a company website and that having one is no longer just a novelty. But because of the critical nature of a website to a business, the choice of using a web hosting company is imperative. If you are in the web host market, here are 10 must-ask questions you need to know.
1. What Are the Various Ways of Contacting Technical Support?
The more methods of contact technical support you have at your disposal, the better. Ideally, your web host should offer telephone support, an e-mail ticketing support system, live chat and a FAQs page. Out of these four, especially look for live chat and telephone support.
2. What Are The Normal Customer Support and Service Hours?
The best web hosting companies provide 24/7 support via one or more contact methods; there are numerous companies who offer support 24 hours per day so finding one who does should be no problem. At the very least, they should be available during extended business hours.
3. Does the Company Offer Adequate Storage Space?
Typically, an average website utilizes 20-30 MB of storage. Be sure to use a company who allows you to upgrade quickly and easily.
4. What Is the Maximum Storage Space Offered?
Hopefully, your website will experience a healthy increase of traffic and when it does, you will need the proper amount of storage in order to keep up with demand as well as a company who can offer at least 100 MB.
5. Are There Any Hidden Fees Associated With a Domain Name?
Never pay an additional service fee in order to register and maintain your domain name. There are plenty of web hosts who will even offer a domain name for no charge.
6. How User Friendly Is The Web Host’s Website Builder?
If you do not have the expertise to code your website via hand or software, you will need a web host who has an online sitebuilder. A few aspects of a user-friendly builder are free templates in the cPanel area, resources, tutorials and an FTP or cPanel for managing content.
7. How Many E-Mails Are Included in a Particular Hosting Package?
Each company and package will differ in terms of e-mail addresses so chose the one that most closely suits your business needs.
8. What Is the Domain Name of Your E-Mail Addresses?
The most professional e-mails will have a domain name that matches the website domain to which it is attached. This is always the best option, hands down.
9. Are Customers Required to Sign a Contract?
Avoid signing a long contract if possible. It is always better to have the ability to manage your website count month-to-month instead of being “locked into” a set term.
10. Are There Any Extra Features Included in the Web Hosting Package?
The more “goodies” that come along with your hosting package, the better. Some of the most common include WordPress, e-commerce applications, and other similar scripts.
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